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In the questions and
answers below:
“Officer” refers to any
officer, agent, deputy, case manager, or other person who has legal authority
for supervising clients on any form of supervised release.
“Client” refers to any client,
offender, defendant, parolee, participant, inmate or other person who is
subject to court-ordered supervision.
What is roboCUFF Voice
Self Reporting (vSR)?
roboCUFF vSR allows clients to check-in
from any telephone. roboCUFF automatically
reminds each client to check-in as scheduled, and repeats the reminders during
agency-defined grace periods to optimize client compliance with minimal
officer effort. When each client
checks-in, roboCUFF:
• Requires the client to respond to
interview questions, based on their assigned protocol.
• Requests and records the client’s verbal
response to each exception, such as a home address change or contact with
police, and highlights each exception on the web-based Dashboard for the
designated officer.
What is roboCUFF Voice
Curfew Monitoring (vCM)?
roboCUFF vCM calls each client randomly during periods when they are
required to be at home, and they must call back to check-in within 3
minutes. Clients can also be required
to check-in from other locations.
• If the client does not respond within 3
minutes, or for a busy line, roboCUFF will automatically retry the call again
at least one more time.
• If the client checks-in late, does not
respond, or calls from the wrong location, or if the line remains busy, the
check-in will be reported to the designated officer/agent as “Late”, “Missed”,
“Bad Location” or “Busy”.
• Preset check-ins can have a short or long
timeframe for check-in, configurable by the officer.
What equipment is
required to use roboCUFF?
There are no devices attached to the client or installed in their
home. Officers set up and manage cases over the Internet.
roboCUFF Voice Self Reporting
(vSR): Clients can call from
any U.S. wired, cell, or Internet telephone, unless supervision conditions
require them to call from home or other designated telephone.
roboCUFF Voice Curfew
Monitoring (vCM):
Clients need access to a wired telephone to verify their
location. For clients with no wired
telephone in their home, roboCUFF can call them on a cell phone, and the
client can be required to call back from a nearby wired telephone.
For clients who cannot afford a
telephone, the FCC Universal Service Program subsidizes wired home telephone
service for low income families. For eligibility, see www.fcc.gov/cgb/consumerfacts/lllu.html
or www.lifelinesupport.org.
How does roboCUFF
identify a client on the telephone?
roboCUFF uses Biometric “Voice Print” Verification, also known as Automated
Speaker Verification (see below), to compare the caller's voice to the
client's "voice print". A
“voice print” is based on acoustic characteristics of a person’s voice that
are determined by the shape of their vocal cavity.
How does roboCUFF
locate the client?
Automatic Number Identification (ANI), similar Caller ID, identifies the
originating location of each call.
roboCUFF compares the originating location of each call to the
telephone number for the Client's authorized location at the time of the
call.
What if the client's
telephone has "Caller ID Blocking"?
roboCUFF receives the originating telephone number ANI (see prior question)
for every call even if Caller ID is blocked.
What happens when a
client misses a check-in?
roboCUFF immediately reports the exception and notifies the supervising
officer. roboCUFF vCM also includes
immediate alerts by telephone, text message, pager, fax, or email as
configured for each client and officer.
CASE
SETUP
How long
does it take to set up a new client in roboCUFF?
About 5 minutes, including "Voice Print" enrollment (see below).
Does roboCUFF require
any features or devices to be removed from the client's telephone line?
No. Agencies may allow Call Waiting, Caller ID, Voice Mail, answering
machines, and even Caller ID Blocking and Call Forwarding, subject to their
own policy and the circumstances of each case. Details for how roboCUFF
handles these and other services are provided to agency officials.
Does roboCUFF require
any features or devices to be added to the client’s telephone line?
No. Clients only need to be able to place toll-free calls and receive normal
telephone calls.
AUTOMATED
SPEAKER VERIFICATION
What is Automated Speaker Verification?
Automated Speaker Verification compares prior measurements of a person's
voice (their "Voice Print") to the voice of a speaker to verify the
identity of the speaker.
How reliable is
Automated Speaker Verification?
When properly implemented and managed, including stringent thresholds and
follow-up resolution of exceptions by roboCUFF Customer Service, Automated
Speaker Verification is over 99% accurate, leading to wide use by government
and commercial organizations, including banks, airlines, military,
intelligence, and law enforcement agencies.
What if the client is
ill?
If the client's voice can be understood over the telephone, roboCUFF can
usually recognize them. roboCUFF is
not typically by affected illness other than severe laryngitis.
How does roboCUFF
capture the client's "Voice Print"?
During a brief enrollment call in the presence of the supervising officer,
roboCUFF records the voice of the client as they speak a series of phrases as
instructed by the system.
Does
roboCUFF require the client's "Voice Print" to be recorded on the
same telephone that they will use to check-in?
No. roboCUFF incorporates technology
that compensates for the voice transmission characteristics of different
types of telephone devices, lines, and circuits.
Does
roboCUFF prevent imposters or the use of voice recordings for client
check-ins?
roboCUFF incorporates multiple security features and countermeasures for
these and other attempts to evade supervision. Details will be provided to
agency officials.
COST AND PAYMENT
How is roboCUFF priced?
roboCUFF is priced at a low rate per client per day or per
month.
Agencies can use roboCUFF at no cost
with our convenient client-pay service.
Do clients incur any long
distance telephone charges?
No. All calls to roboCUFF for voice enrollments and check-ins are toll-free.
Can clients pay fees
directly to roboCUFF?
Yes, subject to agreement with the applicable court or supervising agency.
Are there any additional
fees for missed check-ins or alerts?
No.
Are there any “shelf
charges” or fees for inactive cases?
What about clients who
cannot afford to pay roboCUFF monitoring fees?
Contact us about generating and managing funds to pay monitoring fees for
eligible clients.
What kinds of programs
are currently using roboCUFF?
Pretrial, Probation/Community Corrections, Parole, Detention Facilities and
Drug Court programs for Adults and Juveniles.
What jurisdictions are
currently using roboCUFF?
State and local agencies in more than 35 states, and growing. Please contact
us for information about agencies that are using roboCUFF near your
jurisdiction.
Is roboCUFF available through
local or regional service providers?
Yes. Please contact us for information about service providers that offer
roboCUFF in your jurisdiction or to inquire about the possibility of becoming
a roboCUFF service provider.
How can I get additional
information?
Court agencies and service providers should contact us at info [at] robocuff.com or 800-359-4208, option
1.
For information about arranging private monitoring of an
individual client, please contact us at client [at] robocuff.com
or 800-359-4208, option 2.
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