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GENERAL
OPERATION
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CASE
SETUP
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VOICE
PRINT
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COST
& PAYMENT
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COST
ASSISTANCE
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CURRENT
CUSTOMERS
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In the questions and answers below,
“Officer” refers to any Officer, Deputy, Case Manager, or other
person who has legal authority for supervising offenders on any form of
supervised release; “Client” refers to any Client, Offender,
Defendant, Participant, Inmate or other person who is subject to
court-ordered supervision.
How does roboCUFF Voice Monitoring
work?
Random, scheduled, and ad-hoc check-ins using inbound and outbound telephone
calls verify that each Client is at home, school, work, or other locations as
authorized.
What equipment is required to use
roboCUFF Voice Monitoring?
Only a standard telephone. There are no devices for Clients to wear or to be
installed in their homes. Officers can set up and manage cases over the
Internet.
How does roboCUFF Voice Monitoring
identify a Client on the telephone?
roboCUFF uses Automated Speaker Verification (see below) to compare the caller's
voice to the Client's "Voice Print".
How does roboCUFF Voice Monitoring
locate the Client?
Automatic Number Identification, or Caller ID, identifies the originating
location of each call. roboCUFF compares the Caller ID to the telephone
number for the Client's authorized location at the time of the call.
What if the Client's telephone has
"Caller ID Blocking"?
roboCUFF receives the originating telephone number for every call even if
Caller ID is blocked.
What about Clients with no wired
telephone?
roboCUFF offers alternate methods to monitor Clients, however many supervised
release programs already require wired telephone service as a condition of
release or participation. (Also, see "Assistance for Low-Income
Families" below.)
What happens when a Client misses a
check-in?
According to the requirements of each case, roboCUFF immediately notifies the
supervising Officer by telephone, cell phone, pager, fax, or email.
How long does it take to set up a new
Client in roboCUFF Voice Monitoring?
About 5 minutes, including "Voice Print" enrollment (see below).
Does roboCUFF Voice Monitoring
require any features, services or devices to be removed from the Client's
telephone line?
No. Agencies may allow Call Waiting, Caller ID, Voice Mail, answering
machines, and even Caller ID Blocking and Call Forwarding, subject to their
own policy and the circumstances of each case. Details for how roboCUFF
handles these and other services can be provided to agency officials.
Does roboCUFF Voice Monitoring
require any features, services or devices to be added to the Client’s
telephone line?
No. Clients only need to be able to place toll-free calls and receive normal
telephone calls.
What is Automated Speaker
Verification?
Automated Speaker Verification compares prior measurements of a person's
voice (their "Voice Print") to the voice of a speaker to verify the
identity of the speaker.
How reliable is Automated Speaker
Verification?
When properly implemented and managed, Automated Speaker Verification is over
99% accurate, leading to wide acceptance and growing use by government and
commercial organizations, including banks, airlines, military, intelligence,
and law enforcement agencies.
What if the Client is ill?
If the Client's voice can be understood over the telephone, roboCUFF can
usually recognize them.
How does roboCUFF Voice Monitoring
capture the Client's "Voice Print"?
During a brief enrollment call in the presence of the supervising Officer,
roboCUFF records the voice of the Offender as they speak a series of phrases
as instructed by the system.
Does roboCUFF Voice
Monitoring require the Client's "Voice Print" to be recorded on the
same telephone that they will use to check-in?
No. roboCUFF incorporates technology
that compensates for the voice transmission characteristics of different
types of telephone devices, lines, and circuits.
Does
roboCUFF Voice Monitoring prevent imposters or the use of voice recordings
for Client check-ins?
roboCUFF incorporates multiple security features and countermeasures for
these and other attempts to evade supervision. Details will be provided to
agency officials.
What does roboCUFF Voice Monitoring
cost?
roboCUFF is priced at a simple, low rate per case per day of monitoring, with
no license fees, agency set up fees, per call charges, or usage commitments.
Do Clients incur any long distance
telephone charges?
No. All calls to roboCUFF for Voice Enrollments and Check-ins are toll-free.
Can Clients pay monitoring fees
directly to roboCUFF?
Yes, subject to agreement with the applicable court or supervising agency.
Are there any
additional fees for missed check-ins or alerts?
No.
Are there any
“shelf charges” or fees for inactive cases?
No.
What about Clients who cannot afford
to pay roboCUFF monitoring fees?
Contact us about generating and managing funds to pay monitoring fees for
eligible Offenders.
What about Clients who cannot afford
wired telephone service?
Contact us about subsidies for wired telephone installation and monthly fees
for eligible families.
What kinds of programs are currently
using roboCUFF Voice Monitoring?
Pretrial, Probation/Community Corrections, Parole, Detention Facilities and Drug Court
programs for Adults and Juveniles.
What jurisdictions are currently
using roboCUFF Voice Monitoring?
State and local agencies in more than 20 states, and growing. Please contact
us for information about agencies that are using roboCUFF in or near your
jurisdiction.
Is roboCUFF Voice
Monitoring available through local or regional service providers?
Yes. Please contact us for information about service providers that offer
roboCUFF in your jurisdiction or to inquire about the possibility of becoming
a roboCUFF service provider.
How can I get
additional information?
Please contact us at info@robocuff.com
or 800-359-4208.
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